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How to Patient 1.2 : Patient Experience Course for Nurses
Course Overview
Nurses are the lifeblood of our healthcare system. As members of the medical team who spend the most time with the patient, the right tone, words, and facial expressions can leave a lasting
impression. This course provides simple tools that can easily be incorporated into daily patient care.
Format
Online
Course
Course Length
User Dependent
Certificate
Available Upon Course Completion
Resources
Available Here
CME
0
Price
$
299
WHAT YOU ARE GOING TO LEARN
A few more words about this course
Learn to use all the related tools, walk into a job and be a rockstar from day one.
Throughout this course, you will gain an understanding of the factors that contribute to the patient experience, including:
You will explore the importance of building a therapeutic relationship with patients, families, and caregivers, and how to effectively communicate with them.
In this course, you will participate in various activities that will help you develop your communication and interpersonal skills.
Throughout the course, you will learn about the patient's perspective and how to respond to their needs and concerns in a compassionate and professional manner.
You will also learn about the importance of working collaboratively with healthcare teams. Participants will engage in case studies to apply the concepts learned in real-world scenarios..provide comprehensive care to patients.
- Communication
- Empathy
- Cultural competence
- Patient safety
You will explore the importance of building a therapeutic relationship with patients, families, and caregivers, and how to effectively communicate with them.
In this course, you will participate in various activities that will help you develop your communication and interpersonal skills.
Throughout the course, you will learn about the patient's perspective and how to respond to their needs and concerns in a compassionate and professional manner.
You will also learn about the importance of working collaboratively with healthcare teams. Participants will engage in case studies to apply the concepts learned in real-world scenarios..provide comprehensive care to patients.
Meet the instructor
Dr. Kissinger Goldman DO, MBA
Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of patient experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care. After receiving his business and medical degree from Philadelphia College of Osteopathic Medicine/St Joseph University, Dr. Goldman completed his residency training at Mount Sinai Medical Center, Miami Beach.
Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.
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