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How to Patient 1.1: Patient Experience Course for Physician Assistants and Nurse Practitioners 

Course Overview
Physician Assistant and Nurse Practitioners are an integral part of the healthcare team. They bring a specific skill set to the care of the patient and their loved ones. This course provides an
additional layer of clinical communication skills to ensure effective provider, patient and family engagements. The tools learned will set the right communication framework and will be
applicable throughout any specialty.
Format

Online
Course

Course Length

User Dependent

Certificate

Available Upon Course Completion

Resources

Available Here

CME

0 

Price

$
299

WHAT YOU ARE GOING TO LEARN

A few more words about this course

Welcome to the patient experience course for Nurse Practitioners and Physician Assistants!

This course is designed to provide Physician Assistants and Nurse Practitioners with the knowledge and skills necessary to enhance the patient and provider experience in various healthcare settings. The course will cover topics such as effective communication, cultural competence, patient-centered care, and patient advocacy. Participants will learn strategies for creating a positive and empathetic patient-provider relationship, improving patient satisfaction, and increasing patient engagement in their own care.

During this course, participants will explore various aspects of patient experience and learn strategies to enhance it in their practice. They will develop a comprehensive understanding of the importance of patient satisfaction and its impact on patient outcomes, patient-provider relationships, and healthcare organizations.

Key topics covered in this course include:

Foundations of Patient Experience:

  • Definition and significance of patient experience

  • The role of patient satisfaction in healthcare

  • Patient expectations and perceptions


Communication Skills for Patient-Centered Care:

  • Effective verbal and non-verbal communication techniques

  • Active listening and empathy

  • Breaking bad news and difficult conversation


Cultural Competence and Diversity in Patient Care:

  • Understanding diverse patient populations

  • Addressing cultural and linguistic barriers

  • Respecting patient preferences and values


Building Rapport and Trust:

  • Establishing a strong patient-provider relationship

  • Demonstrating professionalism and ethical conduct

  • Fostering trust through transparency and shared decision-making


Managing Challenging Patient Interactions:

  • Dealing with angry, scared anxious, or demanding patients

  • Conflict resolution and de-escalation techniques

  • Handling patient complaints and feedback constructively


Enhancing the Physical Environment of Care:

  • Creating a welcoming and comfortable healthcare environment

  • Improving accessibility and patient flow

  • Implementing patient-centered privacy principles


Throughout the course, participants will engage in case studies, and practical exercises to apply the concepts learned to real-world scenarios. By the end of the course, Physician Assistants and Nurse Practitioners will be equipped with the skills and knowledge needed to provide compassionate, patient-centered care and contribute to the overall enhancement of the patient experience in their practice settings.

Meet the instructor

Dr. Kissinger Goldman, DO, MBA

Dr. Kissinger Goldman is a board certified Emergency Room physician, Director of patient experience for the Memorial Healthcare System Emergency Departments, and Assistant Medical Director of Memorial Hospital West ED, with over a decade of experience in leadership and direct patient care. After receiving his business and medical degree from Philadelphia College of Osteopathic Medicine/St Joseph University, Dr. Goldman completed his residency training at Mount Sinai Medical Center, Miami Beach.

Soon after completing his training, Dr Goldman was tapped to work with other physicians at his hospital to improve patient experience. He developed a training program that is now used throughout the emergency departments at his healthcare system and resulted in improved patient experience scores to top decile. Dr. Goldman subsequently began working as a patient experience consultant. In this role, he has helped healthcare organizations develop patient-centered care plans, improve communication between patients and providers, and implement strategies to improve patient satisfaction.
Dr. Kissinger Goldman has dedicated his career to improving the quality of care and services that patients receive in healthcare settings. Dr. Goldman is committed to working with healthcare organizations to create positive change. He believes that by focusing on the needs of patients and healthcare providers we can improve outcomes and deliver better care to those in need.
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In addition to his clinical work, Dr. Goldman is actively involved in Medical education and serves as an Assistant Clinical Professor at Florida Atlantic University Medical School, Florida International University department of Emergency Medicine and Critical care, andFounding Clinical Faculty Member at Orlando College of Osteopathic Medicine.Dr Goldman volunteers as co-founder and Chief Strategy Officer of Primary Care Haiti, a non-profit dedicated to providing emergency response training to Haitian medical professionals. Dr Goldman is fluent in French and Haitian creole, conversational in Spanish, and is currently learning Mandarin. Outside of medicine, Dr. Goldman enjoys gardening, exploring the mountains, reading, exercising, and spending time with his family. He lives in Florida with his wife and three boys.